Data Deletion

Disconnect Instagram

Sign in, open Settings, and select Disconnect. This removes the stored Instagram connection token and stops campaigns from sending private replies for that workspace.

Disconnect a Facebook Page

Sign in, open Connections, and select Disconnect next to the Page. This removes the stored Page access token, unsubscribes the app from that Page's webhooks, and deletes the Page's campaigns and their lead records. Selecting Disconnect account additionally removes the stored Facebook user authorization and every Page connected with it.

You can also revoke access from Facebook itself: Settings & Privacy → Settings → Apps and Websites → remove this app. Revoking there invalidates the tokens immediately.

Delete Workspace Data

To delete workspace, campaign, log, webhook, billing reference, and operational diagnostic data, contact support from the email address used to sign in. Include the workspace name and the Instagram username or Facebook Page connected to the workspace.

Verification

We may ask you to verify control of the email address or connected business account before deleting data. Deletion requests are processed as quickly as practical unless retention is required for legal, billing, fraud prevention, or security reasons.